Why I’m torn on this

The indoor pool was a refreshing treat and a perfect escape after long days. I found the location ideal with many restaurants nearby.

Housekeeping was inconsistent with service and cleanliness throughout my stay. Also, I faced issues with the air conditioning that impacted my comfort levels.

a great base for exploring independence and nearby parks

My recent stay was fantastic with easy access to the Towpath Trail, which offered beautiful scenery for my city strolls, and I loved being just a short drive from the Cleveland Metroparks Zoo, perfect for a fun outing. plus, the staff were friendly and my room was clean and comfortable, making it a solid choice for weekend getaways.

The outdoor patio area was a relaxing escape.

The staff at the front desk were reluctant to address the issue and took a long time to resolve it. This experience left a bad taste in my mouth, and I felt neglected during my stay.

The indoor pool was a hit with my teenage daughter, and the staff really made our stay enjoyable. We loved the location, which is close to local attractions like Little Italy. The martinis at the bar were also a nice treat for us adults.

My wife says that the drink prices are a bit steep.

Had a great time with friends! We enjoyed local attractions like the Cleveland Metroparks Zoo and the Towpath Trail. The indoor pool was a highlight, and the clean, comfortable rooms ensured a relaxing stay. Plus, the staff were friendly and helpful, making everything smooth. I’d recommend this place for a fun getaway.

One downside was the unexpected charge for incidentals, which felt unnecessary since there were no items available for purchase during our stay.

I had a comfortable stay with clean rooms and helpful staff. Michelle at the bar provided excellent service and great martinis, and Shane at the front desk went out of his way to assist us with our reservations. However, the unexpected $40 charge for incidentals was concerning, especially since there were no purchasable items available. Additionally, noise disturbances made it hard to sleep at times.

This place suits me perfectly and provides everything I need, including free parking, internet access, a fitness centre, and an indoor swimming pool. I still remember how the staff helped me find my lost wallet during my first stay. The service has always been friendly and attentive. Definitely recommend trying their restaurant! I’m coming back for a holiday.

This was a reliable pick for a quick trip in Independence with reasonable value. The pool had changing colored lights, which my daughter loved. Bring your own water, as there are no free bottles in the room.

The lobby and bar area were inviting, with ample seating and a cozy ambiance, making it a delightful gathering spot for relaxation and conversation with my fellow travelers.

More seating options by the pool would be beneficial.

The indoor pool was a refreshing retreat, especially as it was well-maintained and quiet during my stay. I enjoyed the baked apples, which were a delightful treat. On the downside, there were hidden charges that weren’t clearly communicated, and it would have been great to have complimentary bottled water in the room. Additionally, the room's soundproofing could use improvement, as noise from adjacent areas was occasionally disruptive.

Indoor pool was great and worked perfectly. Staff seemed inattentive during check-in.

The room was quiet, but I was frustrated by the incorrect reservation.

Had a great time here! The indoor pool was awesome and actually worked when I checked in. The King room was spacious and super comfortable, but the dining options could improve.

great stay with minor issues

The indoor pool truly stood out. it was well-maintained and offered a refreshing experience. Additionally, I appreciated the quiet atmosphere, especially given that my stay coincided with New Year's festivities. Finally, dining options nearby were plentiful, providing a variety of choices within walking distance that enhanced my stay.

However, the lack of complimentary bottled water in the room was disappointing.